Shop the Evolution offers digital downloads, print-on-demand apparel and accessories, curated physical products, and items fulfilled by trusted third-party partners. Timelines vary by product type — please review the section that applies to your order.
Digital products
For digital downloads, planners, templates, ebooks, guides, and Canva files, review the access instructions supplied with your purchase:
- Check your order details and the email address used at checkout for access instructions
- The account library is still in development; see digital download help if you cannot find your files
- Contact us with your order number if access instructions are missing
No shipping is required and no tracking number is generated for digital orders.
Processing times
Processing times depend on the product and fulfillment provider. Review the product and order details for any confirmed estimate, or contact us with your order number.
Print-on-demand & made-to-order
Items identified as print-on-demand or made-to-order may require production time before shipping. The applicable provider and timing need to be confirmed for each product.
Shipping estimates (after processing)
Delivery estimates depend on the destination, carrier, and shipping option. Confirm the options and any estimate for your order before purchasing.
Tracking
Check your order details and email for tracking when it is available. Contact us with your order number if you cannot find tracking or need help understanding an update.
International orders, customs & duties
Available destinations depend on the product and fulfillment provider. Confirm destination coverage before ordering. International customers are responsible for any customs duties, taxes, or import fees assessed by the destination country. Refused shipments due to unpaid duties are not eligible for refund.
Address accuracy
Please double-check your shipping address at checkout. Orders shipped to incorrect addresses entered by the customer are not eligible for free reshipment. If you spot an error, contact us immediately at orders@shoptheevolution.com — we’ll do our best to update it before fulfillment begins.
Delays, holidays & high-volume periods
During launches, sales, holidays, and weather events, processing and carrier times may be longer than usual. We’ll communicate any significant delays via email and on-site banners.
Lost, stolen, or damaged packages
If your tracking shows delivered but you can’t locate the package, please check with neighbors, household members, and your local carrier first. Report any issue within 14 days of the delivery date to orders@shoptheevolution.com so we can investigate or file a claim with the carrier or fulfillment partner. See our order issues page for full details.