Question 1

How long does shipping take?

Accepted Answer

Processing and delivery depend on the product and destination. Review your order's shipping details; contact us with your order number if you need help. For digital products, follow the access instructions for your purchase.

Question 2

How do I track my order?

Accepted Answer

Check your order details and email for tracking when available. If you cannot find it, contact us with your order number.

Question 3

Do you ship internationally?

Accepted Answer

Shipping destinations depend on the product and fulfillment provider. Confirm the available destinations before ordering.

Question 4

I entered the wrong address — can I fix it?

Accepted Answer

Email orders@shoptheevolution.com immediately with your order number. We’ll do our best to update before fulfillment begins, but we can’t guarantee changes once production starts.

Question 5

What can be returned?

Accepted Answer

In-stock physical products in original condition within 14 days of delivery. Print-on-demand and digital products are not eligible for return except for defects or fulfillment errors.

Question 6

Are digital products refundable?

Accepted Answer

Digital products are final sale once delivered or accessed. Limited exceptions apply for corrupted files or duplicate charges.

Question 7

How long do refunds take?

Accepted Answer

Once approved, refunds typically reach your original payment method within 5–10 business days.

Question 8

Where do I find my downloads?

Accepted Answer

Review the access instructions for your purchase and check the email address used at checkout. The account library is still in development. Contact us with your order number if you cannot find your files.

Question 9

How do I use a Canva template?

Accepted Answer

Click the Canva link from your download. It opens a fresh editable copy in your Canva account that you can customize and reuse.

Question 10

What file formats do you provide?

Accepted Answer

Most products are PDF, Canva, and where applicable Notion or Google Doc/Sheet templates. Each product page lists exactly what's included.

Question 11

My download link expired — what do I do?

Accepted Answer

Email orders@shoptheevolution.com with your order number and the link you received so we can look into it.

Question 12

Can I share my files with a friend?

Accepted Answer

No. Digital products are licensed for single-user personal use unless a commercial or team license is explicitly granted. See our Digital Product Licensing.

Question 13

How do I create an account?

Accepted Answer

Click 'Account' in the header or use the email tied to your most recent order — you'll be prompted to set a password.

Question 14

How do I cancel a membership?

Accepted Answer

Membership is currently in development. If you have a question about an existing charge or agreement, contact us with its details.

Question 15

I forgot my password.

Accepted Answer

Use the 'Forgot password' link on the sign-in page. If you don't receive the reset email within 10 minutes, check spam or contact us.

Question 16

What is Life in Evolution?

Accepted Answer

Life in Evolution is our free weekly newsletter — entrepreneurship, digital products, education, curated finds, and subscriber-only perks.

Question 17

What is EVOLVE Daily?

Accepted Answer

EVOLVE Daily is our public blog, free for everyone. It covers business, lifestyle, family, and creative growth.

Question 18

How do I unsubscribe?

Accepted Answer

Use the 'unsubscribe' link in the footer of any email, or visit /email-preferences to fine-tune what you receive.

Question 19

How does Shop the Evolution earn from Amazon links?

Accepted Answer

As an Amazon Associate, Shop the Evolution earns from qualifying purchases. Your price is exactly the same whether you use our link or shop directly.

Question 20

Who do I contact about an Amazon order issue?

Accepted Answer

Always contact Amazon (or the third-party retailer) directly — we don't process or fulfill those orders.

Question 21

How do I access a webinar I registered for?

Accepted Answer

Webinars are currently in development. If you have an existing registration, review its confirmation details or contact us; access and replay availability depend on the event.

Question 22

Are courses self-paced?

Accepted Answer

Courses are currently in development. Course format and access details will need to be confirmed for each offering.

Question 23

How do I book agency services?

Accepted Answer

Visit Work with Kiea to review Brand Evolution Marketing Services and send an inquiry. The strategy-call destination does not currently provide appointment booking; an inquiry is not a confirmed appointment.

Your questions, answered well.

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