Help Center
Answers, organized the way you'd ask.
Quick links to the most common questions across orders, downloads, courses, accounts and more — or skip ahead and contact our team.
Browse by topic
Order help
Tracking, processing, missing items.
Shipping
Timelines, international, address changes.
Returns & refunds
Eligibility, process, timing.
Digital downloads
Access, Canva, troubleshooting.
Licensing
Personal vs. commercial use.
Account
Login, library, saved items.
Freebies
Lead magnets, planner & more.
Webinars & courses
Replays, access, support.
Affiliate & Amazon
How affiliate links work.
Email preferences
Newsletter & subscription settings.
Privacy & security
Data, payments, accounts.
Contact support
Reach our team directly.
Frequently asked
Quick answers.
Where are my digital downloads?+
Digital downloads are delivered instantly to your email and saved in your library. Sign in and visit /library to access everything you've purchased.
How do I track my order?+
Tracking is emailed automatically once your physical order ships. Allow 2–4 business days for processing.
Can I get a refund?+
Digital products are non-refundable. Physical and apparel items are refundable within 14 days under our returns policy.
How do I cancel my membership?+
Sign in, visit /account, and cancel anytime. Cancellations take effect at the end of the current billing period.
Do you ship internationally?+
Yes. Customs and duties are the customer's responsibility.
How do I use a Canva template?+
Click the Canva link inside your download. It opens a copy in your Canva account that you can edit freely.
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The Ecosystem
Keep exploring
Every pillar of Shop the Evolution connects. Move between them as your goals evolve.
Shop
Marketplace & Products
Digital products, planners, books and curated finds.
Learn
Courses & Workshops
Skills, systems and playbooks behind the ecosystem.
Grow
Services & Agency
Brand Evolution Marketing — done-for-you growth.
Community
Creators & Vendors
The community of founders, creators and partners.